Return & Exchange Policy

At Davira Diamonds LLC, we want you to shop with confidence. Every jewelry piece is carefully crafted and inspected before shipment. If your order does not meet the description provided on our website, we offer a straightforward 30-Day Return Policy to ensure your satisfaction.

30-Day Return Policy

You may request a return within 30 days of the delivery date if the jewelry you received is materially different from the product description, specifications, or images displayed on our website.

To be eligible for a return, the item must:

Be returned within 30 days of delivery.
Be in its original condition without signs of misuse or intentional damage.
Include the original jewelry box, packaging, certificates (if applicable), and all accessories.
Not have been altered, resized, engraved, or modified after delivery.

To begin a return, please contact our support team at D.aviraDiamonds@gmail.com with your order number, photos of the item, and a brief explanation of the issue.

Refund Process

After your returned item is received, our quality inspection team will examine it to verify that it meets our return requirements.

If your return is approved:

Your refund will be issued to your original payment method.
Processing typically takes 5–10 business days after approval.
Your bank or payment provider may require additional time before the refund appears in your account.

Items That Are Not Eligible for Return

The following items cannot be returned or exchanged unless they arrive damaged or are significantly different from the product description:

Custom-designed jewelry
Personalized or engraved jewelry
Resized rings requested by the customer
Special order or made-to-order pieces
Jewelry damaged through normal wear, accidents, misuse, or improper care

Jewelry Not as Described

If your jewelry is substantially different from the product description, specifications, or confirmed order details, Davira Diamonds LLC will gladly accept the return within 30 days.

Examples include:

Incorrect metal type
Incorrect diamond type
Wrong stone shape or size
Wrong ring size (if the mistake was ours)
Manufacturing defects
Incorrect item shipped

Once verified, we will provide either:

A full refund, or
A replacement, based on your preference and product availability.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please notify us within 48 hours of delivery by emailing D.aviraDiamonds@gmail.com with clear photographs of the issue.

After verification, we will arrange a replacement, repair, or refund at no additional cost.

Order Cancellations

Orders may be canceled within 24 hours of purchase for a full refund.

After production has begun, custom or personalized orders cannot be canceled.

Return Shipping

Please contact us before sending any item back.

Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless:

We shipped the wrong item.
The item arrived damaged.
The jewelry is not as described.
The product has a verified manufacturing defect.

For valuable jewelry, we recommend using a fully insured and trackable shipping service. Davira Diamonds LLC is not responsible for returns lost during transit.

Exchanges

If you wish to exchange your jewelry for another style or size, please contact our customer support team.

Exchange requests are subject to product availability and approval after inspection of the returned item.

Promotional Gifts

If your order included a complimentary promotional gift and the return causes your order value to fall below the promotional qualification, the retail value of the complimentary gift may be deducted from your refund unless the gift is returned in unused condition.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Davira Diamonds LLC

Email: D.aviraDiamonds@gmail.com

This version is original, professional, and suitable for a jewelry website. It also clearly highlights your 30-day return policy for items that are not as described, which helps build trust with customers while protecting your business.